PRIVACY POLICY

Last Updated: May 2025 Effective Date: May 10 2025 Version: 2.0 – Australia Only Website: teenmoneyacademy.com.au

01 - Introduction

Teen Money Academy ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy applies to our website (teenmoneyacademy.com.au), our Program and courses, our services and communications, and our third-party partners.

This Privacy Policy explains:

  • What personal data we collect

  • How we use your data

  • How we protect your data

  • Your rights regarding your data

  • How to contact us about privacy

This Privacy Policy applies to:

  • Our website (teenmoneyacademy.com.au)

  • Our Program and courses

  • Our services and communications

  • Our third-party partners

Australia Residents Only: This Program is exclusively available to Australian residents. If you are not an Australian resident, you are not eligible to enrol, and this Privacy Policy does not apply to you.

02 - Australia-Only Program

Teen Money Academy operates exclusively within Australia, covering all states and territories including New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory, and the Northern Territory.

Applicable Privacy Laws

  • Privacy Act 1988 (Cth) – Australian federal privacy law

  • Australian Privacy Principles (APPs) – 13 principles governing privacy

  • Applicable state and territory privacy laws – where applicable

  • Australian Consumer Law – consumer protection provisions

No International Scope: This Program and Privacy Policy do NOT apply to residents outside Australia, international users, EU country users, or users in any other international jurisdiction.

03 - What Personal Data We Collect

Information You Provide Directly

Enrolment Information

  • Full name & date of birth

  • Email address & phone number

  • Home address (Australian)

  • State/territory of residence

  • School / educational institution

  • Parent/guardian info (if under 18)

Payment Information

  • Credit/debit card details (via Stripe)

  • Billing address (Australian)

  • Payment history

Program Participation

  • Course progress & completion

  • Worksheet submissions

  • Video viewing history

  • Community posts & interactions

  • Questions, feedback & achievements

Communications

  • Emails & messages

  • Support tickets

  • Feedback & surveys

  • Community comments

  • Testimonials (if provided)

Information Collected Automatically

Website Usage & Cookies

  • IP address, browser type & operating system

  • Pages visited, time on page & referral source

  • Device information & approximate geographic location

  • Session & persistent cookies, Google Analytics data, pixel tracking

Information from Third Parties

Website Usage & Cookies

  • Skool community data (name, email, posts, participation)

  • Stripe payment information (anonymised)

  • Loom video analytics (viewing history, engagement)

  • Google Analytics data (anonymous usage patterns)

  • Referral information if referred by another user

Children's Personal Information

For students under 18, we collect student name, date of birth, parent/guardian contact information, consent documentation, and course progress. We collect this information only with parental consent and solely for delivering the Program.

04 - How We Use Your Personal Data

Primary Purposes

Delivering the Program

  • Enrolling you in the Program

  • Providing course materials

  • Tracking your progress

  • Providing coaching support

  • Issuing certificates & achievements

Payment Processing

  • Processing enrolment payment

  • Issuing invoices & receipts

  • Handling refunds

  • Fraud prevention

Community Management

  • Moderating discussions

  • Enforcing community guidelines

  • Removing inappropriate content

  • Protecting community safety

Communications

  • Sending program updates

  • Providing customer support

  • Newsletters (if opted in)

  • Promotional emails (if opted in)

Secondary & Legitimate Interest Uses

We may also use your data to improve program effectiveness, develop new content, analyse engagement patterns, maintain legal compliance, and prevent fraud. We rely on legitimate interests for these uses, always balanced against your privacy rights. For uses such as marketing emails, testimonials, and social media promotion, we rely on your explicit consent which you can withdraw at any time.

No Data Selling: We do NOT sell your personal data, share it with third parties for marketing, or rent it to other companies.

05 - Who We Share Your Data With

Service Providers

Stripe

  • Purpose

    Payment processing & fraud prevention

  • Data Shared

    Name, email, billing address, payment amount

  • Location

    International (AU servers)

Skool

  • Purpose

    Community platform & engagement

  • Data Shared

    Name, email, posts, participation, progress

  • Location

    International

Loom

  • Purpose

    Video delivery & analytics

  • Data Shared

    Email, viewing history, engagement metrics

  • Location

    International

Email Provider

  • Purpose

    Email delivery & analytics

  • Data Shared

    Name, email, engagement history

  • Location

    International

Google Analytics

  • Purpose

    Website analytics & improvement

  • Data Shared

    Anonymous usage data, anonymised IP

  • Location

    International

Legal Requirements & Business Transfers

We may disclose your data if required by Australian law, court order, or regulatory/law enforcement request. If Teen Money Academy is acquired, merged, or sold, your data may be transferred you will be notified of any material changes and have the right to opt-out.

06 - Data Retention

Program Data

  • During the 8-week program

  • Plus 2 years after completion

  • Total: approx. 2–3 years

Community Posts

  • Archived indefinitely

  • Can be deleted on request

Website Analytics

  • 26 months (Google default)

  • Auto-deleted after period

Payment Records

  • 7 years (tax law compliance)

  • As required by Australian tax law

Email & Support

  • 3 years (customer service)

  • Can be deleted on request

After the retention period, data is securely deleted. You may request early deletion at any time — we will comply within 30 days, except where retention is required by law.

07 - Data Security

Encryption

  • SSL/TLS encryption (HTTPS)

  • Encrypted data transmission

  • Encrypted data storage

  • End-to-end encryption for sensitive data

Community Posts

  • Secure servers & firewalls

  • Intrusion detection

  • Regular security updates

  • Vulnerability scanning

Access Controls

  • Limited employee access

  • Role-based access control

  • Multi-factor authentication

  • Activity logging

Backup & Recovery

  • Regular data backups

  • Secure backup storage

  • Disaster recovery procedures

  • Business continuity planning

Security Limitation: While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security of your data. In the event of a data breach, we will investigate immediately, notify affected individuals, notify relevant authorities where required, and take corrective action.

08 - Your Privacy Rights

Right to Access

  • Request a copy of your personal data and understand how it is used and shared.

  • Request removal of your data from our systems (subject to legal retention requirements).

  • Withdraw any previously given consent for data collection, sharing, or marketing.

Right to Correction

  • Request correction of inaccurate or outdated information in our records.

  • Opt-out of marketing emails, newsletters, and analytics tracking at any time.

  • File a complaint with us or escalate to the Office of the Australian Information Commissioner OAIC

How to exercise your rights: Email us with the subject line indicating your request type (e.g. "Data Access Request", "Data Deletion Request", "Opt-Out Request"). We will respond within 30 days. For corrections, we respond within 5 business days.

Complain to the OAIC

09 - Children's Privacy

Our Program is designed for teenagers aged 13–18 years old. For students under 18, we require parental or guardian consent and collect parent/guardian contact information.

Children's Data Protection

  • We collect only data necessary for Program delivery

  • We do not use children's data for marketing or profiling

  • We do not share children's data with third parties (except service providers)

  • We protect children's data with enhanced security measures

Parental Access

Parents and guardians have the right to access, correct, or delete their child's data, and to withdraw consent at any time. Contact us with the subject "Parental Data Request", include the child's name and your relationship to them. We will respond within 30 days.

10 - Cookies & Tracking

Cookies are small files stored on your device that track website activity. We use three types of cookies:

Essential Cookies

  • Session cookies (login)

  • Security cookies (fraud prevention)

  • Functionality cookies (preferences)

  • Required for website to function

Analytics Cookies

  • Google Analytics

  • Anonymous usage patterns

  • Retained for 26 months

Marketing Cookies

  • Pixel tracking

  • Conversion tracking

  • Retained for 12 months

When you visit our website, we display a cookie consent banner. You can accept or reject non-essential cookies your choice is saved for 12 months. You may also disable cookies through your browser settings, though this may affect website functionality. Third-party providers (Google, Stripe, Skool, Loom) may set their own cookies governed by their respective privacy policies.

11 - International Data Transfers

Some of our service providers are located internationally (primarily in the USA), including Stripe, Skool, Loom, and Google Analytics. When data is transferred internationally:

  • We ensure appropriate safeguards are in place

  • We use service providers with strong security practices

  • We maintain compliance with Australian privacy law

  • We protect your privacy rights throughout

By enrolling in Teen Money Academy, you consent to international data transfers and data processing by our international service providers in accordance with this Policy.

12 - Privacy & Data Protection

Essential Program Communications

We will send you program updates, course materials and schedules, progress reports, support communications, and technical notifications. These are essential and cannot be opted out of while enrolled.

Marketing Communications (Opt-In)

With your consent, we may send newsletters, promotional offers, new course announcements, success stories, and educational content. You can opt-out at any time by clicking "Unsubscribe" in any email, or by contacting us directly.

13 - Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, comply with legal requirements, improve clarity, or address new privacy concerns. For material changes, we will send an email notification to enrolled students, post a notice on our website, and provide 30 days' notice where applicable.

Your continued use of our website or Program after changes are posted constitutes acceptance of the updated Privacy Policy. If you disagree with material changes, you have the right to withdraw.

14 - Contact Us

BUSINESS

  • Teen Money Academy

    Company

  • Coastal Crown Group PTY LTD

    Privacy Questions

  • Email : [email protected]

  • Subject: "Privacy Question"

  • Response within 5 business days

    DATA REQUESTS

  • Email : [email protected]

  • Subject: "Data Request [type]"

  • Response within 30 days

    GOVERNING LAW

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles

    JURISDICTION

  • Australia only

  • Disputes resolved under Australian law

When you visit our website, we display a cookie consent banner. You can accept or reject non-essential cookies your choice is saved for 12 months. You may also disable cookies through your browser settings, though this may affect website functionality. Third-party providers (Google, Stripe, Skool, Loom) may set their own cookies governed by their respective privacy policies.

APPENDIX: AUSTRALIAN PRIVACY PRINCIPLES (APPs)

Teen Money Academy complies with the 13 Australian Privacy Principles:

  • APP 1: Open and transparent management of personal information

  • APP 2: Anonymity and pseudonymity

  • APP 3: Collection of solicited personal information

  • APP 4: Dealing with unsolicited personal information

  • APP 5: Notification about personal information management

  • APP 6: Use or disclosure of personal information

  • APP 7: Direct marketing

  • APP 8: Credit reporting information

  • APP 9: Government related identifiers

  • APP 10: Quality of personal information

  • APP 11: Security of personal information

  • APP 12: Access to personal information

  • APP 13: Correction of personal information